In Local Authorities, Libraries are always a good starting-point to think about Citizen, Customer or Member Data.
Of course, people who develop and work with Library Systems are usually thoughtful, creative people. In fact, they have developed their own VIEWS discussion forum for a 'Vendor Initiave for Enablin Web Services' :-
http://www.views-consortia.org/
Talis is a leading supplier of Library Management Systems which is forward-looking.
Talis has a Project called Keystone to provide Web Services Integration :-
http://www.talis.com/research/keystone/keystone.shtml
Keystone has its own Discussion Forum :-
http://www.talis.com/forums/viewforum.php?f=55&sid=c6de59181a6d681ff0ec69381276d5e9
here's an item about CRM and 'a single source of the truth' :-
http://www.talis.com/forums/viewtopic.php?t=629
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